Welcome to our Frequently Asked Questions Page. Here you will the questions, along with the answers to our most asked questions or concerns. Be sure to contact us if you don’t find the answer to your question or concern listed here.
Thanks for visiting!
FREQUENTLY ASKED QUESTIONS
Q: Where is Hipnotic Curves based?
A: Jacksonville, Florida.
Q: How do I return my order?
A: Please see our Refunds and Returns Policy
Q: What do I do if my order is damaged?
A: If the item is damage before trying on the item we will replace the item, if its damage when you are trying on the item we will not replace the item.
Q: Where are your products shipped from?
A: Jacksonville, Florida.
Q: Can I expedite my shipping?
A: Yes, there is a $25 fee.
Q: Can you ship internationally or process international credit cards?
A: Yes, we ship internationally.
Q: How can I pay for my order?
A: Online through our website.
Q: How long will it take me to get my order?
A: All orders take 5-7 business days.
Q: How can I check the status of my order?
A: All tracking numbers are sent via email.
Q: Can I cancel or change my order?
A: Orders CANNOT be cancelled, once payment has posted.
Q: Why did I only receive part of my order?
A: The only time you will receive a partial order is when we are restocking the item and it’s not in stock at that moment. We will contact you in advance to let you know of any discrepancies or delays with your order.
Q: I received the wrong goods, what do I do?
A: Please Contact Us for us to exchange the item.
Q: Where can I find product sizing information?
A: In the description box on the product page.
Q: Do you share my personal information?
A: No. We do not share any information for any purposes. Please be sure to read our Privacy Policy
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